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Plans
Unlike the Website Maintenance plans which monitor basic service availability and apply any released software patches, Managed Websites are also reviewed on a regular schedule for emerging trends and potential issues. The frequency and depth with which a Managed Website is reviewed is determined by the clients requirements, the importance of the website to the core business and the volume of traffic that passes through the website.
Managed websites plans are typically entered into for 12 months, although longer is possible. Typically websites grow in traffic and features over the course of a year and often the management plan needs to be modified for the coming year. Management plans are designed to be flexible and give an assured base of management that include specific services, obviously though there will be occasion where additional services are required. In these cases additional support will be billed to your account on completion of the requested works.
Website Review
From the weekly review of a Managed Website we are able to assess if there any changing resource requirements or developing performance issues and the relative success or failure of any advertising campaigns through Google Adwords.
Typical task undertaken in the weekly review may include:
- Error log review ( reveals dead links, attempts to bypass security, etc )
- Utilisation ( determines trends in user traffic and resources used such as storage, bandwidth etc)
- SEO & SEF compliance ( ensuring new content has appropriate meta-tagging etc )
- Google Analytics/Adwords/Adsense integration
- Validate Backup process is functioning
- Review web logs for media leaching and other issues.
Job Tickets
Managed website plans also include a number of Job Ticket units, where each ticket unit is equivalent to up-to 30 minutes of work. The number of included Job Tickets is determined by the plan level and the clients requirements.
Job Tickets can be submitted by registered staff within your organisation using our online ticketing system. Plan included Tickets are allocated on a per week basis and expire each Friday. Typically these are only Standard priority tickets not High or Urgent level tickets.
Typical tasks associated with Job Tickets may include:
- installing a new extension or template for your CMS or Forum software
- creating a new email account through CPanel
- creating a “User Group” with specific permissions on Forum/CMS software.
- creating a new FTP account
- updating DNS details in CPanel to accommodate new or changing web services
- restoring a website from backup